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Online Shopping?
What to watch for!
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- Trust your instincts. If you don’t feel comfortable buying or bidding on an item over the web, or if you feel pressured to place your order immediately, maybe you shouldn’t.
Research the seller of the item. If they are new, then ask them a lot of questions about the item.
- Be knowledgeable about web-based auctions. Take special care to familiarize yourself not only with the rules and policies of the auction site itself but with the legal terms (warranties, refund policy, etc.) of the seller’s items that you wish to bid on.
- Double check pricing. Whether the product is being sold as new or used, be suspicious of prices that are too good to be true. The old buyer beware addage applies. Also consider carefully whether you may be paying too much for an item, particularly if you’re bidding through an auction site. You may want to comparison shop, online or offline, before you buy. Always go with the person with the highest rating for sales. Longer history means more dependable sales.
- Find and read the privacy policy. Read the privacy policy carefully to find out what information the seller is gathering from you, how the information will be used, and how you can stop the process. If a site does not have a privacy policy posted, you may not want to do business with that site. If it does have a privacy policy, there will probably be a link to it from the seller’s home page, or it could be included with the legal terms, or the fine print as some call it.
- Review the return, refund, and shipping and handling policies as well as the other legal terms. If you can’t find them, ask the seller through an e-mail or telephone call to indicate where they are on the site or to provide them to you in writing.
And always make sure you get them PRIOR to purchasing the item.
- Check that the Internet connections are secure. Before you give your payment information, there are various icons and software programs that indicate that security software is in place.
Look for the SSL (Secure Socket Layer) at the bottom of the page. If you don't see the lock appear at the bottom, don't give out your credit card information.
- Use the safest way to pay on the Internet. Pay for your order using a credit card or via paypal. Paypal monitors their purchases and transactions closely.
- Print the terms. You should print out and date a copy of terms, conditions, warranties, item description, company information, even confirming e-mails, and save them with your records of your purchase.
- Insure the safe delivery of your item. If you’re concerned about the safety of your package if there’s no one home to receive it, ask whether you can specify that the shipper must receive a signature before leaving the package. Or, it may be safer to have the package delivered to your office.
Even if it costs a little more, insure the package. That small amount spent can save you a big if the package were to be accidentally damaged in shipping.
- Inspect your purchase. Look at your purchase carefully as soon as you receive it. Contact the seller as soon as possible if you discover a problem with it. Tell the seller in writing about any problem that you are concerned with, ask for a repair or refund, and keep a copy of your correspondence.
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